Thank you for shopping with Diba True. We greatly appreciate your business. To provide you with the best service possible, please follow the instructions listed below to return or exchange your item.
- Returned/Exchanged items must be unworn, clean and in new condition.
- All items must be shipped pre-paid with a copy of the return merchandise form (above) enclosed.
- There are no refunds on sale items. You will receive website credit or an exchange if returned within 30 days
- Full priced items can be exchanged for returned for a full refund within 30 days of receiving the item.
- All clearance and wholesale items are FINAL SALE. No refunds, website credits or exchanges will be offered.
Where can I send my Return?
All returns must be accompanied by the RETURN MERCHANDISE FORM.
Please ship to:
ATTN: Retail Returns
3630 Corporate Trail Dr.
Earth City, MO 63045
What if there is a factory defect? We guarantee our footwear against manufacturing defects for 30 days. While we pride ourselves on the quality of the design and the production of our shoes, mistakes at the factory my occur. Footwear returns must be pre-approved either by emailing us at firstname.lastname@example.org or by calling (314)209-0150. We are open Monday-Thursday 8am-4:30 pm. Saturday from 11am-4pm
What if I still have questions? Feel free to contact us at email@example.com or call (314)209-0150.